As previously discussed, this data is essential for the company’s market positioning and for improving the service quality. Here’s what we got out of it:
Valuable insights from users about the company’s services gave them an opportunity to enhance products. As a result, many ideas they got from users are being implemented at the moment.
Increased loyalty among users while spotting customers seeking assistance and providing them with support.
Closer cooperation and stronger connections with opinion leaders and top bloggers.
A better understanding of users' wants and needs as well as an awareness of how loyal they are to the company and what attitude towards the company prevails among its users in general.